The School Manager and the Use of Knowledge Management Practices for Structuring Organizational Processes
Keywords:
management; Knowledge management practices; Organizational processesAbstract
Knowledge management gains space within the school
organization and can contribute satisfactorily to the quality of teaching.
The school manager in everyday routine intuitively uses knowledge
management practices without exploiting the potentials they offer or
allow. In this context, the purpose of this study is to identify the level of
implementation of knowledge management practices aimed at
structuring the organizational processes used by the public-school
manager. The methodology adopted was exploratory, with a qualitative
and quantitative approach. For data collection, a validated instrument
with 27 questions was used. A total of 111 managers of the basic
education schools that make up the public-school system in a city in the
northwestern region of Paraná, Southern Brazil answered to the
questionnaires. When analyzing the results, it was investigated only
those practices that were related to the structuring of organizational
processes. This decision is justified because of the responsibilities of the
school manager in the execution of his/her work. The results indicated
that the school in its daily routine use practices of Knowledge
Management related to the structuring of the organizational processes
and that many are already applied by the managers.
https://doi.org/10.26803/ijlter.17.10.3
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